Professional Profile

Eugen has over 12 years of achievement in project and program management and had successfully led large international projects (Canada, USA, Australia, Japan, UK and India) that focused on business process improvement, corporate governance, software implementation and infrastructure.
He has been responsible for program budgets of up to 8 million, complex projects with up to 7 parallel project streams, and team sizes of 60 professionals. Eugen is influential, has strong initiative, and is a self starter. He is able to deal sensitively with tough issues and drive balanced outcomes. He has adaptable and flexible approach and proven experience as facilitator and driver of change.
Eugen has particular expertise in:

  • Project Management
  • System Implementation
  • Infrastructure Alignment
  • Program Management
  • Resource Management
  • Risk Management
  • Management Consulting
  • Change Management
  • Vendor Selection Process

PROFESSIONAL EXPERIENCE

Deloitte, Global Office of Information Management, Toronto, ON     10/2010 – 09/2011
Senior Project / Program Manager
Managed three projects within Global Consulting Program for Deloitte Member Firms and end Clients, with total budget $8 million, and team of 60 professionals.

  • Turned around failed Business Process Management project (based on ARIS platform), and in addition to delivery of in-scope business functionality, enhanced performance of the platform by a factor of 10. As the result, solution was deployed to Clients in 35 countries. For this project, Deloitte won “Partner Innovation Award 2011” from its vendor, Software AG.
  • Managed and delivered all key milestones of ValueTools project. Goal of the project was to re-platform repository containing ValueMap process artifacts – methodology to quantify benefits, and manage strategic consulting engagements used by about 1,200 US based management consultants.
  • Managed As One Analytics project, assessing leadership style of companies as per “As One” book co-authored by Deloitte’s CEO. This project is targeting to bring revenues in excess of 200M over four year horizon.

CIBC, Retail Markets, Toronto, ON      05/2009 – 09/2010
Program Director
Managed Business Information Management program with the objective to deliver improvements to frontline (~25,000 employees). Managed budget of $4.5 million, and team of 50 professionals.

  • Oversaw 3 individual projects and project managers on strategically aligned projects aimed to deliver improvements to search, archival and content quality for multiple channels and lines of business (Branch, Telephone Banking, Visa, President’s Choice Financial/Amicus)
  • Provided through coaching and feedback to project managers, team members, sponsors and senior management taking steps to establish the self regulating culture of success within the program, clear lines of accountability and stable work environment
  • Was accountable for accurate and timely status reporting to executive steering committee

CIBC, Frontline Effectiveness, Toronto, ON      05/2009 – 05/2010
Senior Manager
Managed and successfully delivered Business Information Support Tool project on time, on budget, and within scope (about 1100 distinct requirements). Led implementation and change management activities involving stakeholders from more than 12 partner groups within CIBC.

  • Managed and successfully delivered Business Information Support Tool project, that is presently used by 25,000 CIBC line employees on day to day basis to obtain product reference information about all products and services offered by CIBC.
  • Project delivered in average savings of 1 minute per employee to find information about one product, for daily queries of 25,000 employees. It was nominated for Project of the Quarter award.
  • Managed 15 direct / indirect members of staff (management and professionals) on functional basis
  • Managed and successfully delivered another project – eRDS, focusing on automatic delivery of rate updates. eRDS project won Project of the Quarter Award.

Toronto Hydro, Toronto, ON      05/2008 – 01/2009
Project Manager / Governance Consultant
Successfully delivered two Corporate Governance projects, resulting in Toronto Hydro achieving Level 3 process maturity in the areas of IT Portfolio and Project Management, and in management of IT Human Resources.

  • Obtained feedback, and built consensus among more than 35 immediate stakeholders, including CIO, PMO Leader & 12 other Project Managers. Based on the input, rationalized portfolio and project management framework, augmented it with best industry practices (PMBOK, Iterative and Agile Methodologies, RUP, etc) resulting in effective and easy to follow processes and artifacts.
  • Established organizational and process controls within IT&S organization and mapped risks to controls; linked plans to specific, measurable and realistic metrics and performance indicators that were used in executive reporting package
  • Established Quality Management Framework based on ISO 9126 standard, establishing enterprise quality goals, attributes, metrics, and processes and activities (quality assurance and quality control) needed to meet these goals
  • Mentored corporate Centres of Excellence for Requirements Gathering, Design and Development, Risk Management, Software Quality and Commercial-off-the-shelf Software Implementation with suggested recommendations
  • Delivered training and overview sessions to CIO, Management and 200 members of IT organization
  • Assessments, conducted by panel of 7-9 senior managers, unanimously concluded that Level 3 maturity was exceeded for both projects

Direct Energy, Toronto, ON      10/2007 – 04/2008
Project Manager / Management Consultant
Managed various customer facing SharePoint development projects within Corporate Systems, delivering them on time, on budget and within scope. Established Corporate Systems Project Management Office, PM Methodologies and mentored more than 12 project managers.

  • Managed several projects with budgets up to 1.5M, that were based on SharePoint Portal, Infopath & .NET infrastructure, with teams exceeding 10 members.
  • Established IT Corporate Systems PMO and developed Direct Energy project management framework (DEPM) to be used to manage enterprise projects. It is based on Rational Unified Process (RUP), Microsoft Solution Framework (MSF), Agile, Scrum, Waterfall, ITIL and other methodologies and best practices. Rationalized business case development and management. Established release management methodology. Aligned project controls with strategic objectives for IT
  • Prepared business case, defined project approach, created project plan and detailed estimates for a major $2.5M enterprise initiative with the goal to migrate enterprise web applications to SharePoint.

Sierra Systems, Toronto, ON       06/2006 – 10/2007
Management Consultant
Successfully delivered the following engagements:

  • For M&A of two insurance companies acquired by Co-operators, analyzed strategic goals, operating environment and technology infrastructure. Conducted Current State and Target State assessment across all areas (Customer and Policy, Underwriting, Claims, B2B, B2C, Agent Management, other). Facilitated meetings with C-level executives to build consensus, and establish agreement about desired Target State. Represented gaps as the program portfolio of 18 strategically aligned business and technical projects, established scope, approach, resource requirements and estimates for each project.
  • At RBC, managed external vendor in implementation of a credit risk management system to be used by over 10,000 RBC employees. Costs were reduced by 25%, and opportunities for conflict of interest were removed.
  • Developed portions of Enterprise Risk Management consulting product offering based on COSO ERM and CobiT frameworks.

TELUS Mobility, Toronto, ON      10/2002 – 12/2004
Technical Project Manager

  • Managed development, infrastructure upgrade, and proof of concept enterprise projects (15 in total, with 12 team members) based on Identity Management, BPM, Portal and other technologies
  • Was involved in all aspects of vendor (11 in total) relations – from requirements, RFPs and proposal reviews to proof of concepts, vendor selection and solution implementation. Largest contract was at $2 M annually

Amdocs Inc., Toronto, ON      11/2000 – 07/2002
Technical Team Leader

  • Led integration and implementation activities of multi platform (J2EE and .NET) Customer Care and Billing solutions with budgets between $1Million and $6 Million for telecom carriers worldwide, including Verizon Wireless ($19 Billion in revenues), Telecom New Zealand ($2 Billion), British Telecom ($20 Billion)

Bell Canada, Toronto, ON      03/1999 – 11/2000
Senior Technical Consultant

  • Managed projects in Bell.ca environment representing new product introductions, sponsorship events (Bell Canadian Open, TIFF, other) and infrastructure alignment initiatives (36 in total, with cross-functional teams of up to 20 members, budgets up to $3 Million, 3 to 7 at a time)

Additional information technology leadership and consulting roles with clients in Healthcare, Retail, Publishing, Logistics, Supply and Chain Management. Details available on request. 

PROFESSIONAL QUALIFICATIONS

  • Certified Sarbanes Oxley Expert (CSOE), USA             Present
  • Project Management Professional (PMP), USA                                                                                         2007
  • Certified in Certified in Risk and Information Systems Control (CRISC), USA                        2010
  • Certified Information Systems Auditor (CISA), USA                                                                             2008
  • Certified in Governance of Enterprise IT (CGEIT), USA                                                                      2008
  • Advanced Rational Unified Process (RUP) and Use Cases Workshop, Canada                        2007
  • Effective Negotiating®, Canada                                                                                                                         2007
  • Enterprise Architecture Seminar, Canada 2006

EDUCATION  

Master of Business Administration, Schulich School of Business, York University, Canada                        2006
Bachelor of Science in Computer Science, York University, Canada                                                                1999