Case StudyEstablished Policy Framework for a Public Sector Client
Across dozens of operating entities, adoption of the change would have been very inconsistent, with drastically different results produced.
Our Solution and Result
The framework established a tie with the higher-level enterprise policy, and at the policy level – outlined the preferred organizational approach to the change.
Specific aspects of the change and desired behaviors were captured in standards. Established procedures clarified activities of all impacted stakeholders that were needed to sustain the change and maximize its benefits. Guidelines highlighted helpful shortcuts and practical recommendations to ease the stakeholders into accepting the change.
As a result, the policy framework brought the required clarity. The stakeholders welcomed it on both sides of the change.